Once you make the first payment, we enter into a contract with hotels, transportation, and restaurants on your behalf and we must pay for those services. Because we have chartered the boat and paid in full, your reservation deposit is non-refundable. If the cancellation is received 119 days or more in advance of the trip start date, a penalty fee of 55% of the total tour value will be charged per person. If the cancellation is received 120 days or less before the start of the trip, you will forfeit 100% of the total tour value.